Legal
Terms of Service
Last updated: January 1, 2024
These terms govern your use of Metropolitan Restoration's water damage services. Please review carefully before engaging with our organization.
Service Agreement
By engaging our services, you agree to provide accurate information and cooperate during the assessment and remediation process.
Scope of Work
Our team provides comprehensive water extraction, drying, mold prevention, and related remediation tailored to your property's specific needs.
Pricing and Payment
Estimates are provided upfront. Payment terms will be outlined prior to commencing work, with final invoices reflecting actual service scope.
Liability
Metropolitan Restoration is committed to professional service; however, we are not responsible for pre-existing damages or secondary issues unrelated to water damage.
Insurance Claims
We assist with documentation necessary for insurance claims but do not guarantee claim approval. Clients are responsible for their insurance processes.
Customer Responsibilities
Clients should ensure clear access to affected areas and provide accurate information to facilitate effective remediation.
Cancellation Policy
Services can be canceled with prior notice. Cancellations made after work has begun may incur fees based on incurred costs.
Confidentiality
All client information remains confidential and is used solely for service purposes.
Dispute Resolution
Any disputes will be addressed through direct communication. If unresolved, arbitration or legal channels may be pursued.
Changes to Terms
We reserve the right to amend these terms. Continued use of our services indicates acceptance of any updates.
Governing Law
These terms are governed by the laws of the state in which Metropolitan Restoration operates.